Laptop doesnt make any noise that I can hear… it comes with a variable fan setting whereby I can tell it to lower the speed of the fan if I need to lower the noise even more. This of course puts the CPU in danger of overheating so its not recommended for 4 hour takes.

Move is going somewhat smoothly. We’re moving the little things bit by bit and the moving company comes end of month for the big last haul. I hope it goes smoothly and scratch free.

My blog readers don’t have to agree with me. In fact, I’d like them to challenge me and open up a dialogue…. as long as things stay civilized, constructive and hopefully entertaining!

Good luck with your move, by the way. Supposedly, Cairo has as many citizens as the entire Kingdom of The Netherlands… perhaps even more. It must be hard to escape the crowds and find a quiet place to record.

Speaking of quiet… how much noise does your new laptop make?

Good on ya Strikwerda

http://blogs.voices.com/voxdaily/2009/10/client_experience_report_fall_2009.html

According to the very first slide, there’s a $10.2 billion Worldwide Market. Three questions:

-How did voices.com come up with that number?
-US or Canadian dollars?
-10.2 billion per quarter, year, decade?

But wait… there’s more.

The report was based on the answers from 170 respondents. Is this a representative sample? Unless we know the size of the client base, there’s no way of telling. I used to work for one of the largest market research companies in the world, and I am still involved in a number of projects. Numbers only mean anything, if they are based on a representative sample and if they were produced by an independent market research company.

Voices.com asked their clients the following question:

“How long have you been using Voices.com to seek voice talent services?”

The answer blew me away:

74% less than three months
12% 6-12 months
9% 1-2 years
5% longer than two years

Voices.com has been in business since 2003. In other words: in the six years of operation, almost three quarters of the clients surveyed, have been with them less for than 90 days. What does that tell you?

I think we can all agree that for a company, one of the measures of success, is the number of returning customers. Getting new clients in the door is fantastic, but once they’re in, you want to keep ‘em there. If they’re not sticking around, you want to know why and fix it. Every business owner knows that it takes way more time and money to get a new account, than to retain it.

According to the same rapport, 77% of the clients find voices.com easy to use, and 74% indicated that they use voices.com exclusively to seek talent.

So… if these folks are so happy with the service, why can’t voices.com keep these satisfied customers on board?

Of course this question was not asked, or the answers were not made public.

Why are you bringing these things up here and not with the folks at “voices”, you might ask? Well, I did, actually. I added my observations in the “comment section” of the report, and they were never published.

Instead you’ll find responses such as “Great job. Good work. Keep it up. Useful information. I applaud your efforts in presenting these statistics.”

On a different note: this month marks Monty Python’s 40th anniversary. Pie, anyone?